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Shipping & Delivery
Our Shipping Process
Thank you for shopping with Astalia Fashion! Below is an overview of how we handle your orders and ensure smooth delivery.
Order Processing Steps
- Step 1: You place your order.
- Step 2: We receive your order.
- Step 3: We process and prepare your order within 1-3 business days.
- Step 4: You will receive a shipping confirmation email.
- Step 5: Your package will be on its way to you.
Fast & Reliable Shipping
Our goal is to get your items to you as quickly as possible. Shipping times vary based on your location:
- United Kingdom: 2-8 days
- Australia & New Zealand: 2-6 days
- United States & Canada: 2-8 days
- Europe: 4-10 days
- Rest of the World: 4-14 days
Our orders will be shipped via USPS or UPS FedEx and DHL. Our estimated delivery date depends on many factors, including the destination address and how quickly we assemble and prepare your items for shipment.
Occasionally, there may be slight delays while your order is in transit or going through customs. We are working closely with our trusted shipping partners to minimize these delays and get your products to you promptly.
After the order leaves our distribution facilities to the processing center of shipping company, it may take up to 48 hours or longer before the tracking information is updated online. Please allow the time before you start tracking your package.
IMPORTANT: Customers are responsible for providing us with the correct shipping and billing address. If you realize that this is incorrect, please contact us as soon as possible. If the product has already been shipped a refund cannot be processed until the product has been returned to us.
WHERE IS MY TRACKING INFORMATION?
There's a few ways to check the status of your order & to find your tracking information:
1 - Confirmation email: As soon as your order has shipped, you’ll receive a shipping confirmation including a tracking link to your registered email, where you’ll be able to check on the status of your order as it makes its way to you! If you haven’t received your tracking information please be sure to double-check your junk mail for the automatic tracking email.
2 - Drop Us An Email: If you haven't received your tracking number after 10 days or if you need any help tracking your order then don’t hesitate to contact our Customer Support via our email.
WHERE IS MY ORDER SHIPPING FROM?
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS GONE THROUGH?
We’ve all been there and checked out a little too quickly with the wrong shipping address, so the best thing to do is to send an email to us at email and explain what’s gone wrong, and if the order hasn’t yet shipped we’ll do our best to change the address!
Have More Questions?
If you need further assistance, our customer support team is here to help you!
Meet Our Team:
- Andrea
- Millie
- Nicolas
For any inquiries, feel free to email us at info@astaliafashion.com
We are available from 9am to 5pm EST. Our team usually responds within 1-2 business days. If you haven't received a reply, kindly check your spam or junk folder!
Contact
Astalia Fashion is women's fashion brand born in Portugal, blending tradition with modernity in every piece. With exclusive designs and exceptional quality, we're now available to women around the world. Dress with style, embrace elegance, and experience the essence of Portugal wherever you are!
Business Address: Avenida da Povoença 157, 4900-874, Viana do Castelo, Portugal
Customer Service opening hours
Monday-Friday: 9am - 4pm
Saturday: 9am - 2pm
Email: info@astaliafashion.com
Tel:+351 920 825 535